Privacy Policy
Last Updated: Effective as of the date posted on this page.
This Privacy Policy describes how CITYROW Franchise ("we," "us," or "our") collects, uses, and discloses information when you visit cityrowfranchise.com (the "Site"). By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with the Site:
- Personal Information: When you submit a contact form, request franchise information, or begin the Discovery Process, we may collect your name, email address, phone number, and other details you voluntarily provide.
- Usage Data: We automatically collect certain information about your visit, including your IP address, browser type, pages viewed, and the date and time of your visit.
- Cookies and Similar Technologies: The Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information about the CITYROW franchise opportunity.
- To facilitate the franchise Discovery Process and evaluate mutual fit.
- To improve and optimize the Site experience.
- To communicate with you about franchise-related updates, if you have opted in to receive such communications.
- To comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the Site and managing franchise inquiries, subject to confidentiality obligations.
- Franchise Partners: With Franworth and other affiliated entities involved in the CITYROW franchise development and support process.
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Cookies and Tracking
The Site may use cookies — small text files placed on your device — to remember preferences, understand usage patterns, and deliver a better experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Site.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
The Site may contain links to third-party websites, including cityrow.com and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
7. Children's Privacy
The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
8. Your Choices
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in any email we send. To request access, correction, or deletion of your personal information, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please reach out through our Contact page. A Franchise Development Manager will assist with your inquiry.